Space Nation

I am a Customer Service Specialist and Player Support Specialist for the multimedia company “Space Nation”.

Space Nation is a space-themed lifestyle and media company, focused on bringing space to everyone. They maintain:

My duties include:

  • Responding to customer emails
  • Usage of Zendesk to address ad manage tickets
  • Creation of bug reports in Jira
  • Usage of back-end app CMS and google wallet
  • Playtesting
  • Writing of FAQ and tutorial documentation
  • Writing of employee training manuals