I am a Customer Service Specialist and Player Support Specialist for the multimedia company “Space Nation”.

Space Nation is a space-themed lifestyle and media company, focused on bringing space to everyone. They maintain:

• http://www.spacenation.org
• http://www.spacenationnavigator.com
  (An educational app for Android and iOS designed to teach astronaut skills to everyone)
• http://www.orbit.spacenation.org
  (A space lifestyle magazine)

My duties include:

• Responding to customer emails
• Usage of Zendesk to address ad manage tickets
• Creation of bug reports in Jira
• Usage of back-end app CMS and google wallet
• Playtesting
• Writing of FAQ and tutorial documentation
• Writing of employee training manuals